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TalkSwitch Attendant Console is a software application that enables users to monitor and manage calls directly from their PCs. Designed to facilitate the receptionist function without the expense of additional hardware, the Attendant Console can provide all users of the system with total call control, along with a view of their call queue and the status of lines and extensions. Team managers can monitor call activity and owners can analyze line utilization for maximum efficiency. Plus, with its intuitive interface and built-in help files, the Attendant Console is easy to use.
See your calls The My Calls window shows you information about calls to your extensions. Caller ID name and number, duration, status and whether a call is inbound or outbound. If you have more than one call, you can see the calls that are lined up for your extension. You can transfer calls directly from the My Calls queue without answering them, and answer important calls first. TalkSwitch Attendant Console makes call control easy.
Control your calls Hold, drag-and-drop transfer, transfer to voicemail, park or page — the Attendant Console lets you manage multiple calls to your extension.
See your lines Need to monitor your line or VoIP trunk usage? You can choose to view line status in the Lines window. See which lines are in use, available or currently ringing, and display by phone number or line number. Mouse over a line to see the Caller ID of the call in progress.
See your co-workers The Extensions window shows you who’s on the phone and who isn’t, so transferring is a snap. The icons change to indicate whether an extension is available, ringing, on hold, in use or on do not disturb. With a full view of the office call activity, it’s easier to handle incoming calls smoothly, efficiently and professionally.
Instant message your co-workers Got an important call waiting for someone who’s already on the phone? You can send an instant message to any co-worker running the Attendant Console to tell them that the second caller is waiting and even explain what the caller wants. Your co-workers get better information to choose how they handle their calls, so your callers get better service.
This is a license-coded add-on. When you buy it, you will receive your license code via e-mail. Just download and install the software, and then you can activate your IP extensions as soon as you get your code, so there's no waiting around for the courier to deliver your new application. Plus, since there’s nothing to ship, you pay no shipping costs.
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